contactcenter.voxdata.comMultilingual Call Center Services |

Vodata Quality people, Innovative solutions Multilingual call center services | Voxdata 1 514 871-1920 Quality people, Innovative solutions Multilingual call center services | Voxdata 1 514 871-1920 Multilingual call center services Offer your clients the quality customer service they deserve, offered by native English and French speakers A contact center solution tailored to the way you provide customer service VOXDATA has been providing outsourced call center services since 1995 - we’e successfully managed over 250 programs for our clients. Our team of experts are available 24 hours a day, seven days a week, to meet all frontline customer relations needs. Our strength lies in our capacity to assemble top quality personnel with a passion for communication and customer service. We deliver innovative, cost-effective solutions backed by a quality management system compliant with ISO 9001:2000 international standards. We also are PCI DSS and SOC 2 compliant. VOXDATA has been named in the TOP 50 service centers in North America. We develop flexible, efficient, and cost-effective solutions for customers in a variety of industries including finance, insurance, retail, telecom, energy, tourism and utilities. VOXDATA fosters a culture of client satisfaction and best practices by empowering, engaging, educating and measuring our team members. Contact US ➤ OUR 2 CALL CENTERS 1155 Metcalfe Street, 18th floor Montreal, QC, H3B2V6 2425, Matheson Blvd East, 8th floor Mississauga, ON, L4W 5K4 ☎ INQUIRE BY PHONE 1 514 871-1920 Based in Montreal and Missisauga, all Voxdata agents are fully bilingual! Our multilingual team members also speak fluent Spanish and Russian. Ready to move forward? Tell us about your project! Name * Company Name Title Email * Phone * Country (###) ### #### When should we call you? Days and Hours Tell us about your project * Thank you! A member of our team will contact you within 24 hours. Our contact center outsourcing BPO solutions customer service and technical support Experienced agents in your field, custom-trained to apply your customer interaction standards and brand messages Contact center that guarantee a uniform service level, anytime the time of day or any language of the caller Seamless integration with your back-end systems and databases Rapid deployment, capabilities for prompt adjustments and last-minute initiatives EMAIL MANAGEMENT Reception, validation, and follow-up of general email inquiries Automated email reply programming Referral to the appropriate department or individual where a personalized response is called for Customer satisfaction follow-up Ecommerce, Chat and Social medial presence management Availability 24/7 Cost effective handling Business-to-business services (b2b) Expand your customer base Increase your income with upselling and cross-selling strategies. Optimize customer retention Reduce sales costs to maximize ROI COLLECTION Early stage collection Loss prevention Small balance collection Outbound overdue payment alerts CRISIS MANAGEMENT An integrated operation managed by specially trained staff Continuously updated knowledge base providing agents with the most up-to-date information Expertise in managing calls that require special, personalized handling Automatic messaging to keep callers continuously informed of breaking developments QUALITY ASSURANCE PROGRAM Management, monitoring and analysis of all customer interactions Score card preparation and periodic reporting on quality and customer satisfaction indicators Call archiving and cataloguing for quick sample recovery Quality assurance consulting services A contact center solution tailored to the way you provide customer service 1155 Metcalfe Street, 18th floor Montreal, Québec H3B2V6 1 514 871-1920 Voxdata...